Troubleshooting

Start here (quick checks)

Before diving deep:

• Refresh the page
• Try an incognito/private window
• Try a different browser
• Disable browser extensions (temporarily)

If something is “missing”

Confirm you’re in the right place:

• Right website/workspace
• Right user permissions
• Right environment (preview vs live)

Team member order is not saving

• Drag reorder is disabled while team search is active. Clear search before dragging.
• Wait for the save toast/response after reordering multiple members.
• Refresh the Team tab to confirm persisted order.
• If order still resets, verify your account has edit permissions for that website.

Imported store categories are missing

• Imports pull categories from multiple source patterns (JSON-LD, breadcrumbs, Woo category links), but some source sites still need manual cleanup.
• Open the imported product in Products and assign missing categories manually.
• Recheck the migration report for warnings tied to that product URL.

Compare-at pricing is not showing

• Compare-at is only shown when it is greater than the active unit price.
• Check the active currency and variant combination; compare-at is evaluated per active price row.
• Confirm the product is active and has at least one valid one-time amount for the storefront card/detail views.

Contact support

• Email: support@hiveality.com
• Link: Contact support