Flow Testing

What this does

This helps you confirm a flow starts, runs each step, and completes as expected before you send real traffic into it.

If you need help selecting a trigger or step, see Flow Triggers and Flow Steps.

Before you start

• Use a single test contact you can edit and reuse.
• Choose a trigger you can fire on demand (form submit or tag added).

Steps

Verify it worked

• The contact appears in the flow history.
• Each step shows a completion status (or an expected wait state).
• The final action ran once with the right content.

Move contacts to a different step (testing aid)

When you need to test a downstream step without re-triggering the full flow, you can move one or more contacts to a different step.

1. Open the step contact list in Flow Builder.
2. Choose Move contact (single) or Bulk move (multiple).
3. Pick a destination step and confirm.

Notes:

• Destination steps must be in the published flow version. If a step exists only in draft, publish first.
• The move preview helps avoid duplicate/no-op moves (for example, when a contact is already at the selected step).
• If you move a contact to a delay step, scheduling is queued automatically.
• If you move a contact to an email step, processing starts immediately after the move.

Troubleshooting

• If the trigger did not fire, confirm the trigger settings match the event.
• If the contact is stuck, review any Wait Until steps or conditions.
• If move actions fail, publish the latest draft first and then retry the move.