Wait Until

What “Wait Until” does

The Wait Until step pauses a flow so actions happen at the right time.

Typical use cases:

• Send a reminder 24 hours before an appointment
• Wait until a specific date (like a follow-up date)
• Delay internal tasks so they don’t fire immediately

How to use it (recommended)

Wait event options (current)

Wait Until supports common flow event types, including:

• Tag/list added or removed
• Board stage changed
• Contact property changed
• Email opened or clicked from a flow or campaign send
• Anniversary date and exact date rules
• Booking before/after start-time offsets
• Order paid and order status change
• Form submitted, quiz completion, quiz score, quiz outcome, and quiz answer events

Use the option that is easiest to verify with one test contact first.

Date-based wait setup updates

• Date waits support built-in and custom date fields.
• You can configure before / on / after timing rules.
• You can set an explicit trigger time (hour/minute) for date waits.
• You can optionally include/exclude specific lists so the wait only applies to matching audiences.

Matching and timeout controls

• Tag and list waits can require any selected item or all selected items.
• Board stage waits can target a specific board and stage.
• Booking waits can target any event type or a selected event type, with before/after offsets.
• Form, quiz, and survey waits can listen for any item or a specific selected item.
• Use Enable timeout when a contact should not wait forever if the event never happens.

Best practices

• Prefer clear, predictable delays (e.g. “wait 1 day”) when possible
• If the timing is critical, test the flow with a sample Contact
• If your flow supports timeout controls, set a timeout to prevent contacts from waiting indefinitely.

Common examples

Troubleshooting

If a flow appears “stuck”, check:

• The wait condition and time zone assumptions
• Whether the flow step is waiting on data that never becomes true