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SMS Step

Send a text message at this step.

What this step does

An SMS step sends a text message to the contact when they reach this step in the flow.

Open Flows
Build and manage automation flows.
In App
1

Add an SMS step

Add an SMS step where you want the message to send.

2

Choose the message

Pick or write the SMS content for the step.

3

Test with one contact

Trigger the flow once and confirm the message sends.

When to use it

  • Appointment reminders
  • Short follow-ups
  • Time-sensitive alerts

Tips

  • Keep messages concise.
  • Test with a single contact before turning the flow on.

For timed reminders, pair this with Wait Until.

Related Help Docs

Campaign Analytics›Campaign Audience›Campaign Email Settings›Campaigns›Send and Schedule Campaigns›
Updated Jan 7, 2026

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